Terms and Conditions - The Dreamy Dome: Please ensure you have read and understood these before securing your booking
THE COMPANY’ is Dusk Dreams Tipi Cornwall
‘THE HIRER’ is the person hiring the equipment from the Company and whose name appears on the booking form. The Hirer must be at least 18 years of age.
‘THE PERIOD OF HIRE’ means the time commencing with the arrival of the equipment onsite, and terminating when the equipment is removed by the Company.
‘A BOOKING’ is the contract entered into by the hirer and the Company.
‘THE EQUIPMENT’ is the igloo dome/s furnishing/s provided by the Company for the use of the Hirer.
‘HIRE CHARGES’ is the total amount due under the invoice including delivery, assembly, installation, disassembly and collection of the equipment.
These terms and conditions apply to all contracts entered into between the Company and the Hirer upon payment of the deposit where the Hirer is deemed to have accepted them. Any offer of equipment is subject to stock being available on receipt of a deposit at time of booking.
1.1 It is the responsibility of the hirer to provide all necessary information required on the booking form. This includes informing Dusk Dreams Tipi of the location of set up and parking situations. The more information given will allow Dusk Dreams Tipi to plan delivery and installation of hired equipment.
1.2 Where the hirer has withheld relevant information from Dusk Dreams Tipi which affects delivery and installation, Dusk Dreams Tipi can refuse installation of hired items.
1.3 Bookings are not confirmed until the deposit has been received. The quote sent will be valid for up to 24 hours before the date will be offered to other potential customers. Time after this will require an updated quote.
2. Prices and Deposits
2.1 Quotes are provided on the basis that a booking is not confirmed until a deposit and a note accepting the quote, and signed Terms and Conditions are received by completing the Booking Form from the company's website.
2.2 A £75 nonrefundable booking fee is required to hold the date of the party. Deposits can be paid via bank transfer. 2.3 The remaining balance is due 28 days before the party. Payments not made may result in cancellation of your party.
2.4 All prices are subject to change, prices quoted at the time of booking will be honored.
2.5 An additional, fully refundable security deposit of £100 is added to the invoice. The security deposit covers damage, breakages or extra cleaning that may be required. This will be returned within seven days of departure, minus deductions if applicable, which will be fully itemised. It will be returned to you no later than 3 days after the collection and inspection of items. Security deposit may be more if more items are hired.
3.1 We require 28 days prior to the booked date for cancellations. No refunds will be made to any cancellations made less than 28 days before the party. Cancellation of less than 28 days prior to your arrival will result in 100% of the hire charge being forfeited.
3.2 The £75 booking fee taken at the time if booking, is non-refundable.
3.3 The dome will sustain up to 50-62km/h (when properly fixed with the anchorage kit). If wind is higher than this, the booking will be rescheduled to another date. This is due to health and safety.
4.1 The Hirer should not enter the equipment whilst the Company is erecting it.
4.2 It is the responsibility of the person hiring the equipment to ensure reasonable steps are taken to avoid injury or prevent damage.
4.3 It is the hirers responsibility to ensure all equipment is in the original condition when collected. Any damage or loss of items will be charged. The hirer is encouraged to check over the equipment before we collect and inform us of any damages prior to dismantling hired items. If any issues arise during the hire, please do not hesitate to contact me.
4.4 The Hirer should keep any part of the dome completely closed and secure while not in use during the period of Hire.
4.5 The Hirer should not tamper with the structure or any part of the equipment
4.6 The Hirer should not use any lighting, heating, cooking or other gas or electrical appliances of any kind, other than what is provided for and appropriate to use, inside the Company’s dome without the previous consent in writing of the Company. No cooking or use of gas appliances of any kind should be used inside the Company’s dome.
4.7 Any naked flames used on site in proximity to the tent are entirely at the Hirers own risk.
4.8 No animals are allowed inside the Company’s tents, without the previous consent in writing of the Company.
4.9 No smoking is allowed inside the Company’s tents.
4.10 The Hirer agrees that the Company, its Agents, Officers or Employees, accept no liability for any personal injury or damage to any persons or property suffered during the period of your usage. Your statutory rights are not affected.
4.11 Barbecue equipment or open fires outside are to be placed a minimum of eight feet from the tent and not left unattended whilst in use.
4.12 The hirer will be responsible for any additional costs incurred to the company as a result of any booked equipment not being able to be erected/laid due to incorrect measurements, varying height levels or undisclosed site complications of which the company were not informed in writing.
4.13 The hirer will be responsible for any costs incurred by the company due to changes being requested once the erecting of dome has begun.
5.1 It is the responsibility of the hirer to ensure a duty of care and supervision is provided at all times during the hire.
5.2 Smoking is strictly prohibited for fire hazards and to prevent hired items smelling of smoke. If evidence of smoking inside tents is discovered we will retain the full security deposit
5.3 Please keep all tipis away from fire, naked flames and other sources of heat – this includes but is not limited to; real candles, hair straighters etc. (We provide battery operated candles within the hire).
5.4 Hired Items should be used for the intended purposes. Climbing or hanging from the Dome is dangerous and MUST NOT be allowed. Do not jump or lean on the dome as it may break.
5.5 DO NOT attempt to take apart or move the dome at all during the hire.
5.6 Please remove shoes and any sharp objects before entering the dome.
5.7 Please refrain from allowing any pets on or near the equipment.
5.8 To avoid staining and damaged to the equipment we kindly ask that items such as make up, slime or pens are not used in the dome.
5.9 We advise turning off all fairy lights, battery lights and electric lights before sleeping for safety reasons. We ask that the extension lead is unplugged and placed in the dome overnight, this ensures that the outdoor lights are not left on overnight.
5.10 We advise that phones or other electrical items are not charged using the extension lead as this can cause it to over heat. The extension lead does have a overheat switch, for safety.
5.11 No confetti balloons or bombs to be used inside tents
5.12 All rubbish and any recycling must be removed by the hirer
5.13 Vomit / urine found in tent will result in a minimum charge of £20 to the full security deposit being retained for the cleaning of the equipment
5.14 The hirer accepts no responsibility or liablility for any damage or theft of any property left in tents or the duration of the hire period
5.15 The number of people per dome is per your order, no additional people are permitted unless by prior arrangement with us
6.1 E Equipment remains the property of Dusk Dreams Tipi unless stated on booking. All the equipment is on a hire basis only and are not to keep permanently, unless stated otherwise.
6.2 If any damages (including stains) occur, this will result in holding the security deposit. Should this not cover the cost of cleaning or replacing items, these will be invoiced to the hirer.
6.3 All sizes quoted for installation are approximate.
6.4 Please note, due to Covid 19, cutlery and glassware is currently not provided in the set up.
6.5 It is the hirers responsibility to ensure that there is no ease of access to the dome overnight from other people/persons.
6.6 For any added extras that are edible such as; sweets, lollies and graze boxes, these are all purchased through other businesses – please ask me or visit their website for information regarding ingredients before purchasing.
6.7 I have Public Liability insurance but I am not responsible for any injury caused by our equipment and strongly advise adult supervision for the duration of the party.
6.8 The Dome is weatherproof but we cannot control it. The weather is unpredictable and direction is paramount, this is dictated by the garden positioning. Some spots may leak if the rain and wind is persistent. Condensation will also occur and can drip, this is due the fabric used to cover the dome.
6.9 The dome will sustain up to 50-62km/h (when properly fixed with the anchorage kit).
6.10 - Heating is currently not insured so will not be supplied with your booking. We ask that you do not use any forms of heating during your hire. We encourage you to wrap up warm in the winter months.
7. Delivery and installation
7.1 All equipment is delivered, installed and styled by Dusk Dreams Tipi. A handover for will be given on the day of set up for you to read and sign (or prior via email due to covid). This will ensure you are happy with the set up, understand the main conduct of use and understand the risk assessment completed upon installation.
7.2 The first 5 miles are free from Hayle, Cornwall. A cost for transport will be given on your quote.
7.3 All equipment is checked before installation.
7.4 In the event of traffic or other uncontrollable circumstances that prevent delivery of hired equipment at the agreed time, Dusk Dreams Tipi will contact the hirer. No compensation will be paid unless a delayed start to the event occurs. Dusk Dreams Tipi will offer an extension on the hired items.
7.5 Set up of the dome will be arranged around 11am and collection the next day will be 24 hours after the completed set up (unless stated otherwise).
7.6 It is the responsibility of the hirer to check they have the required space for the hired equipment. Please ensure you have the correct spacing for the dome and the area is clear of debris and furniture. I am unable to help with furniture/debris being moved on the day of set up. An additional charge will be made from the Security deposit should we have to wait for the area to be cleared on arrival. (ideal space needed is 4m x 4m. It can be set up on grass or hard floor but please state this in the booking form).
7.7 Please ensure there is clear access to the place of installation and set-up. Please advise me if there is not adequate parking outside of the delivery area and if access is shared please ensure relevant neighbors are aware.
7.8 The equipment must be installed on the hirer's property. Please ensure you have informed us of where the equipment will be installed to ensure planning prior to installation can be made.
7.7 We will need access through a side gate or similar to install and set up. This is due to current Government guidelines where we cannot enter your home.
7.8 The hirer must ensure the area is clean and safe ready for installation of hired items.
7.9 Dusk Dreams tipi reserves the right to refuse installation should the location be unsuitable. The full hire fee and security deposit will be kept.
7.10 Once equipment has been installed please do not tamper or move the equipment, at all! The equipment has been set up to ensure full safety, including trip hazards.
7.11 It will take 2-2.5 hours for the dome to be set up and styled.
7.12 Dusk Dreams Tipi will return the following day at an agreed time to dismantle and remove the hired equipment. Items will be inspected prior to taking down.
8.1 The Hire charges are based on the assumption that the site is a flat level firm ground with easy access for motor transport, and that no drains, cables or other services are buried beneath the surface or otherwise concealed. The Hire charges do not include any making good or repairing of damage to the site.
8.2 The Hirer is required to provide the Company with either a plan showing the position in which the dome or equipment are to be erected or should have a representative on the site for that purpose. In the absence of a plan showing the position in which the dome or equipment are to be erected the Company will erect the tents or equipment where they deem appropriate and shall be deemed to have completed the contract.
8.3 The Hirer should never presume that any other equipment is included in the Hire other than what is stated in the Company’s booking forms and related website, specific to their booking.
8.4 The Hirer is required to select a site that is not susceptible to bogginess or has poor drainage. Any flooding caused is the responsibility of the Hirer.
8.5 The Hirer must ensure that any obstructions to the site are removed before The Company arrives. This includes plants, shrubs, trees, vehicles and other materials. The Company reserves the right to apply a discretionary surcharge if obstructions prevent work from commencing.
8.6 The Hirer must consider and is responsible for making suitable arrangements for access by people with disabilities and emergency services
8.7 Appropriate provision of parking must be supplied and all parking costs (if any), must be paid for by the Hirer in advance of The Company arriving on site.
9. Insurance and Liability to Third parties
9.1 Exclusions of insurance include but are not limited to:
(b) Insurance excess – The insurance cover excludes the first £250 of any claim and this is payable by the Hirer.
(c) Cover only applies to equipment that is delivered by the Company and does not include any equipment provided by a sub- contractor, unless invoiced by the company.
(d) Disappearance, Unexplained or inventory shortage
(e) Consequential Loss
(f) Acts of fraud or dishonesty by any party to whom the property insured has been entrusted or hired.
(g) Any breach of the Company terms and conditions as herein stated will negate the insurance policy
(h) The Hirer is to keep the Equipment on site at all times and not attempt to move the equipment to any other location without the Company’s prior written consent; to keep the Company fully informed of all material matters relating to the Equipment; not to use the equipment for any unlawful purpose.
(i) Failure to report the loss or damage arising from fire, theft or vandalism to the police immediately upon discovery and to the Company within 24 hours.
9.2 The Company will not be responsible for and the Hirer will indemnify the Company against all claims for the injury to persons or loss or damage to property howsoever caused unless it be proved that such injury or damage was caused by negligence of the Company.
10.1 Cleaning of equipment between hires is done to a high standard. I have recently taken part and passed the ‘Prevent Covid 19’ and ‘Introduction to Infection Prevention and Control’ courses online to take the necessary measures to keep in-line with the safety precautions surrounding Covid 19. All items are on a hire basis only, therefore, all items are disinfected and sanitised thoroughly. Soft furnishings are laundered on a higher temperature with Dettol laundry cleanser, hard objects are cleaned with antibacterial cleaning products and other soft furnishings are cleaned using a good quality disinfectant Dettol spray. All equipment has been rested for 72 hours between each hire. For more information, please see my separate Covid Policy (or request to see my Method Statement).
10.2 If it is not raining, please leave the dome entrance open for up to 2 hours prior to us collecting.
11. Force majeure
11.1 The Company will not be liable for any: Act of God including but not limited to tempest, fire, flood, storm or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, Global Pandemic , embargo, import or export regulation or order; Labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services.
11.2 While every effort will be made by the Company to carry out any booking accepted, however, the full performance of it is subject to variation or cancellation by the Company consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company.
12.1 Dusk Dreams Tipi Cornwall are unable to guarantee against rain, winds or other conditions that will have an adverse effect on the hire. As the main premise for the setup is 'outdoors' the hire is dependent on fair and good weather, therefore if on the day of the hire if persistent rain and/or strong winds are forecast we will contact you on the morning of the booked date to discuss what options are possible such as postpone to another available date
12.2 Refunds due to weather is refunded at the company’s discretion. There is of course the chance the weather can change through the day despite the forecast. Should the onset of rain or high winds become obvious, the client should contact Dusk Dreams Tipi Cornall advising of such changes; we will make an assessment and if satisfied safe to proceed, will agree for the use of the Dome to go ahead as long as the client follows our instructions.
12.3 However, should the weather worsen we would expect the client to contact Dusk Dreams Tipi Cornwall without delay and switch off the equipment at the power source (internal sockets) and ensure any electrical equipment is safely (and without any risk to persons), moved under cover. In such circumstances it would be considered unsafe or permissible for the hire to continue and regrettably Dusk Dreams tipi will not offer a refund.
12.4 The Dome is weatherproof but we cannot control it. The weather is unpredictable and direction is paramount, this is dictated by the garden positioning. Some spots may leak if the rain and wind is persistent. Condensation will also occur and can drip, this is due the fabric used to cover the dome.
12.5 The dome will sustain up to 50-62km/h (when properly fixed with the anchorage kit and sand bags)
13.1 The Company reserves the right to amend their website and terms and conditions at any time, without prior notice, the Hirers obligations not being limited to the above.
13.2 The contract will be terminated in the event of non-payment, or if there is a breach of the terms and conditions.
If any clause is deemed invalid it will not affect the rest of the terms and conditions.
13.3 welcomes any discussion prior to a booking to be agreed regarding any and all terms stated and expressed within this document.
An additional, fully refundable security deposit is added to the invoice. This is to cover any loss or damages to the hired equipment. It will be returned to you no later than 2 days after the collection and inspection of items. Security deposit amount is dependent on the number of items hired and will be given on your quote/invoice.